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What To Do When Your Basement Floods

5/22/2019 (Permalink)

Water Damage What To Do When Your Basement Floods Flooded Basement in Indianapolis

A flooded basement can be a nasty experience, even for experienced homeowners. Here are some “Do’s and Don’ts” to consider when your basement floods.

Unexpected water problems in your home are never welcomed, but they are unfortunately common in the Indianapolis area. A flooded basement may cause even an experienced home-owner feelings of helplessness and panic. If you discover a basement flood, try not to get too excited – we can help!  SERVPRO of Indianapolis South provides 24/7/365 emergency service with uniformed, professional, IICRC certified technicians. 

After you call us, here are some things you can do to reduce the damage if your basement floods. 

  • Ensure local authorities have given the “all clear” for your area.
  • Safety first! Ensure your electricity is turned off before entering a flooded structure. If you aren’t sure the power is off or if you can’t safely reach the breaker panel call a qualified electrician. We can handle this for you if you call us first!
  • Determine the cause or source of the water. If a pipe has burst and is leaking water, shut off the water. There should be a main shutoff valve where the water enters the house. 
  • It may also be possible to shutoff water closer to the leak. If the water is leaking from a supply line to a sink, toilet or similar fixture there is often a shutoff valve near the floor close to the fixture or under the sink. 
  • If you aren’t sure where the water is coming from or how to shut off the water a plumber can help. Again, we have relationships with licensed emergency plumbers and can call a reputable one for you.
  • Unless the water is caused by rain or rising water, take action quickly to reduce the flood damage. If the flood was caused by rain or storm water wait until the flood water has receded before you start working on the problem.
  • For your protection wear boots and gloves before entering a flooded area. You may also choose to wear a protective mask.  Floors can be very slippery when wet so use caution when walking on wet floors and stairs. 
  • If there is a floor drain in your basement check to see if it has become clogged during the flood. Sometimes, removing debris from a floor drain will allow the standing water to drain.
  • If you wish to get started before we arrive, begin removing water from the basement. You can use a suction pump, a pool pump, a wet/dry vacuum or even a mop and bucket depending on the amount of water involved.  Don’t use a household vacuum cleaner to remove water.  A flooded basement can turn into a big job so don’t hesitate to call in the professionals to help!
  • Remove and prop wet upholstery and pillow cushions for drying.
  • To prevent staining, don’t leave books, magazines or other colored items on wet carpet or floors.
  • Don’t try to save wet cardboard boxes – they tend to grow mold and mildew quickly. Remove things like pictures and papers from cardboard boxes for drying.  We offer document drying services if necessary.
  • Don’t use the television or other household appliances while standing on wet floors or if the appliances have been exposed to water. Electrical appliances should be checked by a qualified electrician or repairman to determine if they are safe to use.
  • Carpet and carpet pad can sometimes be dried and saved. However, because carpet pad acts like a sponge it requires professional equipment to extract the water from it before drying.  Usually if a homeowner tries to dry carpet and pad themselves it does not dry properly and begins to suffer from microbial growth and smells musty.  This part of the job is best left to a professional!
  • If you have insurance for your property, call your insurance company or agent and report the problem. You’ll want to check your coverage limits, the amount of the deductible and claim procedures. Note that some types of water damage such as broken pipes and sump pumps are more likely to be covered by a homeowner’s insurance policy than others.  Rising water damage may require a flood insurance policy.  Be sure to check with your insurance company up front to determine if you have adequate coverage.

Should you call SERVPRO to help with your flooded basement?  

Even a small amount of water can turn into a big job quickly and it’s a good idea to at least call us and ask for some advice.  Even if you are prepared to work hard to clean up the mess you are not likely to have the right equipment and training to dry the basement properly.  This often leads to problems with mold or mildew developing later which can turn into an even more expensive problem that could have been avoided.  Call us first and we can help you decide if you need professional help for your flooded basement or not.  

Is a Leaking Roof in Center Grove an Emergency?

4/22/2019 (Permalink)

Why SERVPRO Is a Leaking Roof in Center Grove an Emergency? Keep your leaking roof damage to a minimum.

Roof leaks are a problem in any weather, but a roof that starts to leak during a heavy rainstorm can quickly turn into a major emergency. Unfortunately, rainy weather is when a roof leak is most likely to happen.

No resident ever wants to find water leaking from their ceiling.  It is important that you take immediate action to avoid additional damage to your home.

Containing the Leak

The water leak may have caused a bulge or discoloration to your ceiling which may indicate that the water is collecting and pooling on the other side or the ceiling.

Get a trash can or bucket and place under the site of the damaged area.  Next, take a screwdriver and use it to puncture the very middle of the bulge where the water is accumulating.  Doing this may prevent the entire ceiling from collapsing.

SERVPRO of Indianapolis South and their IICRC Professional Technicians are available 24/7 to provide emergency water extraction and water mitigation to return your home to “Like it never even happened”.

Dangers of Waiting

Immediate action to a roof leak can minimize any future damage and possibly prevent any microbial growth. Avoiding or ignoring stains on the ceiling or even bubbling or bulges may often lead to a damaging and costly repair.

Call SERVPRO of Indianapolis South (317)784-3008

What Do You Do When Your Toilet Overflows?

4/19/2019 (Permalink)

Why SERVPRO What Do You Do When Your Toilet Overflows? We returned this Indianapolis homeowner to "Like it never even happened."

Oh no, the toilet is overflowing is a message you hope you never hear!  But rest assured, unfortunately, it happens all the time and our SERVPRO of Indianapolis South technicians are just a phone call away.

If your toilet begins to overflow following a flush, you want to make sure you stop the flow of water immediately to minimize any water damage.  To do this, remove the tank lid and press down on the bottom flapper valve.  This will prevent any additional water from getting into the toilet bowl.  Once you have pressed the flapper valve, lift the float that operates the tank fill valve to stop the tank from filling.  This should allow the water level to drop; otherwise, turn off the water valve behind your toilet by turning it clockwise. 

The Source of the toilet bowl overflow might be a Clog

You may have a blockage in the toilet bowl or a clogged drain or sewer line.  If you are on a septic system, your septic tank may be full. 

Our SERVPRO technicians are trained water damage restoration professionals and certified by the Institute of Inspection, Cleaning and Restoration Certification (IICRC).  Let SERVPRO of Indianapolis South be the calm in your chaos the next time your toilet overflows.  Our vehicles are fully equipped with state-of-the-art water extraction, drying, and moisture testing equipment to handle your loss.

Call us at (317) 784-3008

Are You Prepared for a Home or Business Fire?

3/1/2019 (Permalink)

Fire Damage Are You Prepared for a Home or Business Fire? Fire Repair Process

What happens after your home or business fire

If you have never had a fire in your business or home, it is important to be prepared because no one is immune from it. Fire in a home or business can be caused by a variety of things. Many business or homes have been destroyed by fire damage, not because fire suppression did not take place, but because the owners did not know what to do after the fire.
The fire department responds promptly to help put out the fire. Their work most likely will cause damage such as breaking through doors and windows to access the fire areas. Water will also be pumped into the building, causing floods all over the floor.

What next after the fire department efforts

After the fire has been put out, it is when you will realize the extent of the fire damage and that caused by the firefighters. Fire damage, soot damage, the smoke damage, smoke smell and water damage are evident. Fire damage restoration effort must begin immediately, or more damage could occur.

Professional fire damage restoration

Once the fire has been put out, you must not wait for long before starting to put things in order. Using a good fire restoration company, you will be able to get professionals who are trained and experienced in handling fire cleanup services. They first begin by assessing the level of fire damage. They board up the windows and doors that had broken by the firefighters. The importance of boarding up is to keep off intruders who could access and steal your items.

What to expect from the professional fire restoration company

When hiring SERVPRO of Indianapolis South, you can be assured of their services. These professionals use a plan to do the fire cleanup and prevent further damage that could be caused by water or the restoration process. All the items that could be repaired are salvaged and taken to their facility for specialized repair. Other items that require cleaning such as carpets could also be taken up for proper fire cleanup.
Flood water is drained from the rooms and soot damage, and smoke damage is handled effectively. Often fire damage leads to soot damage that results from the burning items, which cause ash and dust on the walls and vents. It has to be cleaned up to remove the dust and ash, which will allow for the repainting of the walls. You will also need to clean up smoke damage because the smoke smell is absorbed in all the porous items in the building. This smoke smell is cleaned up through deodorization and other methods.

The importance of using SERVPRO of Indianapolis South fire cleanup services

Hiring a professional fire damage restoration is essential because it ensures effective removal of soot damage, smoke smell, smoke damage, board up services and fire damage restoration. Finding the right fire restoration company would ensure a speedy restoration and allow you to go back to your normal life. It is important to seek the help of professionals in matters that you cannot handle on your own such as commercial fire damage because it could save you time and money.
Visit for more information on fire damage.

Mentors needed at the Boys & Girls Club of Morgan County

2/12/2019 (Permalink)

Why SERVPRO Mentors needed at the Boys & Girls Club of Morgan County Making an impact on the community in which you live and work!

The Community Foundation of Morgan County Executive Director, Ed Kominowski, is leading the podcast dialogue with Neal McNalley, Owner of SERVPRO of Indianapolis South. 

Neal and his family are longtime supporter of their community making many different impacts.

Neal and his family not only have a passion for the Boys & Girls Club of Morgan County but wants to get others involved.

Ten years ago, Neal was invited by a friend to a luncheon and asked if he might entertain the thought of sponsoring a golf outing for the local Boys & Girls Club. Neal listened and has since been the Title Sponsor and Legacy Sponsor for all 10 of the Boys & Girls Club of Morgan County Golf Outings.  Neal’s belief is that he and his family have been blessed and they have the opportunity to help and benefit the families in the community and by doing so, benefit the community as a whole.

Check out the Podcast Impact at:

Secondary Damage Can Occur After Water Damage in Your Johnson County Home or Business

2/1/2019 (Permalink)

Mold Remediation Secondary Damage Can Occur After Water Damage in Your Johnson County Home or Business How to avoid mold as secondary damage

Did you know that secondary damage can occur after water damage in your home or commercial building? 

After water leaks or flood damage, if not properly dried and treated, a home or business can develop mold from the moisture left on wood, tile, carpeting, windows, concrete, and/or other materials/items that were affected.  SERVPRO of Indianapolis South strives to prevent secondary damage every time we remediate water damage. Building material and flooring are dried and treated to prevent mold and other allergens/contaminates using specialized equipment and cleaning products.

If water damage is not properly treated, the perfect environment is created for mold spores to grow in your home and to contaminate the air that is breathed.

Should you ever suffer water damage due to a water heater leak, sink overflow, fire, refrigerator leak, excessive rain, storm damage, leaky roof, flood damage, or any other reason water has invaded your home or business, please know that SERVPRO of Indianapolis South is here to help.  Faster to Any Disaster. "Like it never even happened."

SERVPRO of Indianapolis South


How To Stop Black Mold in Its Tracks

12/17/2018 (Permalink)

Mold Remediation How To Stop Black Mold in Its Tracks Black mold damage in Whiteland, IN.

When mold strikes, the last thing you want to do is spread it throughout your Whiteland, IN home. Even though mold loves moisture and typically festers in wet, warm areas, spores from spreading mold can easily travel from one room to another via air movement. There are certain places and things in your home that should be frequently checked and thoroughly cleaned to keep mold at bay. These include the following:

  • Moldings around windows and doors
  • Musty basements
  • Humidifiers
  • Bathroom tiles
  • Surfaces surrounding air conditioners
  • Refrigerator door seals
  • Shower stalls and curtains

Taking care of moisture issues is one of the best ways to prevent mold from starting and growing. If you’re past the prevention stage, it is vital that you stop spreading mold at the first sign of a problem with professional mold remediation.

Leave Black Mold to the Professionals

While DIY may be the way to go with some home projects, getting rid of a mold infestation isn’t one of them. Trying to take care of such a tricky substance by yourself often does more harm than good since the spores that move through the air are virtually undetectable by the naked eye. Mold remediation companies are thoroughly trained to prevent the spreading of black mold. They have both the tools and the skills to get your home back to normal from start to finish. Some of these steps include the following:

  • Performing initial inspections
  • Filtering the air in your home
  • Containing the mold
  • Removing damaged and diseased materials
  • Repairing and restoring your home to its original condition

Because mold spores move quickly through the air and multiply on almost any surface they land on, it’s important that you squash the spreading mold in your Whiteland, IN, home quickly and meticulously. Don’t let the thought of mold stop you in your tracks. With mold remediation, you can have your home and peace of mind back in no time. 

Call us at: SERVPRO of Indianapolis South 317-784-3008

Why Indianapolis South Smoke Damaged Homes Demand Residential Fire Restoration

12/3/2018 (Permalink)

Why Smoke Damaged Homes Demand Residential Fire Restoration

Why Smoke Damaged Homes Demand Residential Fire Restoration

Most people who live through fires know that they'll have to deal with fire damage. What you may not know is that in addition to getting rid of lingering smoke odors and cleaning soot from walls, you might have to make significant structural improvements.

The Reality of Being Rescued

When firefighters come to extinguish blazes, they often have to take extraordinary actions to prevent the spread of flames. Your rescuers might break down your doors or cut holes in your roof or walls. The water they use to put out the fire can soak building materials like drywall, wood and plaster, which may weaken their structural integrity.

The Aftermath of a Blaze

Homes ravaged by fires are often left wide open to the elements. To stop rain, snow, debris and other elements from entering holes and worsening your fire damage, you may have to

Put boards over windows and doors to prevent trespassing,
Install temporary construction materials, such as sheeting, to keep wildlife out, and
Make major replacements to damaged structural members, such as beams.

Getting on the Road to Restoration in a Smoke Damaged Home

Even if your property only sustains what looks like minor cosmetic harm, the lingering smoke odors can last for years. Cleaning soot from walls might seem like something you can do on your own, but the microscopic contaminants that you miss can make your smoke damaged home uninhabitable. Talking to a professional is the best way to recreate a healthy living space.

What to Do if Your Indianapolis area Hotel Floods

12/3/2018 (Permalink)

What to Do if Your Hotel Floods

Flooding is a common occurrence in many parts of the country, and we are certainly no strangers to it here in the Indianapolis area. Whether it happens as a flash flood or as a slow buildup from constant rain, you need to be prepared for this type of event. As a hotel owner, there are some specific things to be aware of:

  • Your guests. The people who are staying in your property are at the top of the list of concerns when it comes to flooding. Make sure everyone is aware of impending danger, and touch base with each guest to make sure they know how to stay safe. Getting emergency contacts for your guests is a good idea, too, in case something unexpected happens and you need the assistance of a close friend or family member.
  • Medical issues. If there are guests staying with you who have medical issues or are either very young or very elderly, it might be a wise idea to get these people to a facility that can watch over them closely, such as a hospital or community safe haven.
  • Vigilance. Even if you think the flood risk is low in your area, stay vigilant. Understand the potential exposure of your property, using reports from such organizations such as the NOAA Advanced Hydrologic Prediction Service, which provides quarterly updates and maps that show areas that are at high risk during certain times of the year. Historic flood maps are another useful resource that will help you understand the potential risk where you are. Be informed as to how high water can possibly rise, and evacuate lower levels to make sure no one gets hurt.
  • Insurance. Take note of the flood insurance you have on your property before a flooding disaster strikes. Have your attorney go over it for you to make sure that your coverage is sufficient for any disaster that might bring water damage and storm damage. Copies of this coverage and all other key business information should be kept in a safe location that won’t be damaged by flood waters.
  • Proactive. Be proactive, and consider getting a sump pump to help minimize potential damages from flooding. Make sure all maintenance projects are current for the entire building, and especially the gutters, roofing, and doors and windows.
  • Emergency Kits. These may come in handy if people get stuck in the building for a few days. Water, food, first aid items, toiletries, batteries, flashlights, and other emergency items will need to be available in the event that a flood forces people to stay put.
  • Evacuation Plan. Design a flood evacuation route for your employees and guests and make sure it is posted where everyone can access it for a quick retreat.
  • Weather Eye. Keep an eye on the weather by accessing local weather broadcasts, and paying attention to evacuation orders. If the local authorities are insisting that you evacuate, it would be a good idea to follow their instructions.

Here at SERVPRO of Indianapolis South, we care about you and your business. We’re here in case an emergency happens, and we can help with clean-up projects both large and small. Call us today for help with damages from flooding or fire, and don’t forget that we’re mold remediation specialists!

SERVPRO of Indianapolis South


SERVPRO of Indianapolis South is an IICRC-certified restoration company.

12/3/2018 (Permalink)

Why SERVPRO SERVPRO of Indianapolis South is an IICRC-certified restoration company. SERVPRO of Indianapolis South is an IICRC-certified restoration company.

Water Damage and IICRC Certification of Your Restoration Firm

Water damage can be deceptive. Water penetrates into structural cavities creating trapped pockets of saturation. The detection of water in these areas can often only be discovered with sophisticated moisture detection meters. Undetected moisture will continue to cause damage. This damage, at a minimum, will cause odors. Greater damage will surface when materials delaminate, shrink, split and further deteriorate to where costly repairs are required.

More than just removing excess water, restorers certified by the Institute of Inspection, Cleaning and Restoration Certification (IICRC) have the knowledge and equipment to further dry a home or facility (including substructure materials) completely back to preloss conditions. Through timely response and the careful monitoring of water damage, mold and other health issues can be prevented. If water damage has been present too long, mold will occur.

All IICRC-certified professionals have the training and experience to identify moisture sources, evaluate mold growth (visible or suspected), contain damage, remove contamination and dry materials to ensure that mold will not return.

More About the Importance of IICRC Certification

The Institute of Inspection, Cleaning and Restoration Certification (IICRC) is a certification and standard-setting nonprofit organization for the inspection, cleaning and restoration industries.

When you see a IICRC logo, you can be confident that an IICRC-certified experienced, qualified professional is caring for your valuable property. IICRC Certified Firms employ technicians who, after study, field experience and passing comprehensive exams, have received IICRC certifications in specific cleaning, restoration and inspection categories such as upholstery, wood flooring, stone and tile flooring, carpet cleaning, odor removal, mold remediation, water damage, fire damage restoration and more. 

SERVPRO of Indianapolis South is an IICRC-certified restoration company. Call us today at 317-784-3008 if you have water damage.