What our Customers say...
Water Damage Testimonials
SERVPRO of Indianapolis South and Johnson County
Dear SERVPRO Employees,
I am writing this letter to thank you for all you did to help make our restoration project such an easy and quick clean-up. After a pipe burst in the middle of our wall spraying water all over our master bedroom, you were our first call. You were there within hours of the incident and by the time we went to bed that night our house was already in the clean-up process.
Your employees were fast, efficient and most importantly very friendly and understanding. You deal with this kind of thing every day, but we don't and you were like a good friend stepping in to help.
Your service was very much appreciated! Hopefully, we don't need your services again, but if we do you will be our first call.
George gave our SERVPRO services all 10's out of 10 on our completion survey and commented “very friendly and kept us up to date at all times”!
Kari gave our SERVPRO services all 10's out of 10 on our completion survey and stated "see you guys next March" as she is a repeat customer!
Dale gave our SERVPRO services all 10's out of 10 on our completion survey!
Kelle gave our SERVPRO services all 10's out of 10 on our completion survey!
Gregory gave our SERVPRO services all 10's out of 10 on our completion survey!
Kathy J. gave us perfect 10’s on our Job Completion Certificate of Satisfaction for her residential water loss.
Matthew B. gave us perfect 10’s on our Job Completion Certificate of Satisfaction for his residential water loss.
Ashley D. gave us 10’s on our Job Completion Certificate of Satisfaction, but also added: “Both visits by your personnel were great, would use your company again just based on them”.
Richard C. not only gave us a perfect 10 Certificate of Satisfaction score but added "These guys were great, they addressed our concerns, were very efficient and courteous! They even helped to be sure our pets were safe!! How much more can we ask for!"
Survey feedback our customer shared with SERVPRO Corporate office.
What is the primary reason for the score you gave?
They were quick, polite, and professional.
How likely is it that you would recommend SERVPRO© to a friend or colleague?
Along with giving us a perfect 10 rating, Ruben also made the specific statement "Thank you for your excellent work!"
Dear SERVPRO Team:
You are our SuperHeroes! Thank you for giving our kids a safe place to grow after school, every day! Your donation of a water cleanup last week meant so much to our kids and program!
Water Loss HVAC condensation line backup. The property owner found the leak on 7/23/17 and started mitigation himself. He contacted us on 7/31/17 when a field rep. inspected the property.
Homeowner's survey feedback:
"Great job, non-intrusive. Made a difficult situation easier to deal with. Very knowledgeable."
Very good service and quick service. Woke to water upstairs at 4:00 am and called when they opened and they were there within a few hours working to get rid of the water! Can't ask for better than that!
In my time of need, SERVPRO was able to come to my home quickly and take care of my water damage issue. The technicians were polite, professional, and courteous. The fees for services rendered were inline with my expectations. I would recommend this business to help anyone needing restoration services.
- What was the problem you needed to solve?
Basement sump pump went out during heavy storms and our entire full basement had several inches of standing water
- Why did you use SERVPRO?
Reputation, history, experience as a leader in this service
- How did SERVPRO meet your needs?
6 days of drying out the basement including carpeted area and concrete flooring and hard rubber flooring exercise room
- What did you like about SERVPRO’S approach or delivery?
Maximum amount of resources deployed & daily service
- Will you use SERVPRO again?
- Why should others consider using SERVPRO in the future?
Excellent service, history, experience, resources and capability